My Tour Initaly

Dear Bruna, We sincerely apologize for the distress and inconvenience you experienced during your recent booking with us. We understand how upsetting the situation must have been and appreciate you taking the time to share your feedback. First of all we want to clarify that our guide was at the designated meeting point at Villa Costanza from 7:15 AM, as indicated on your voucher and on our website. The tour was scheduled to depart at 7:45 AM, and in fairness to the other guests who had arrived on time and were there since 7:30 AM, our guide waited an additional 10 minutes, until 7:55 AM, before proceeding with the tour. We did our best to reach out to you on the phone number provided in your reservation and after several attempts, we were able to connect with you and put you in contact with the guide. Unfortunately, it became clear during that conversation that you were not at the correct meeting point as you were stating all the time, but you were quite far from the location. Due to the delay and in consideration of the other customers, we had to proceed with the tour as scheduled. Despite this, we tried to accommodate you by offering to reschedule the tour, as you initially requested. However, we fully respected your decision when you later chose not to proceed with the rescheduled tour. Regarding your request for a refund, we regret to inform you that, as per our cancellation policy, we are unable to issue a refund in this case. We deeply regret any confusion or frustration this has caused. We would also like to emphasize that we did not, under any circumstances, "steal" your money. The payment you made was for a tour that was fully organized for you, including securing your place and making the necessary arrangements with our partners. Unfortunately, since the tour proceeded as planned and your absence was noted as a no-show, we were unable to offer a refund. Once again, we are truly sorry for what happened and for any distress this situation may have caused. F

Dear Emily, Thank you for sharing your wonderful experience with us! We're delighted to hear that you enjoyed your Cinque Terre tour with Marco. It's great to know that he was able to share his knowledge and keep everyone on track throughout the day. The breathtaking views and the vibrant blue waters of Cinque Terre are truly unforgettable, and we're thrilled that you got to experience them. We strive to offer our guests a well-organized and enriching experience, and your kind words confirm that we’re on the right track. Thank you once again for choosing our tour. We hope to welcome you back on another adventure soon! Best regards, My Tour in Italy team.

Dear Customer, Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a fantastic tour and that you found it to be a good value for money. We greatly appreciate your kind words about our guide. Providing exceptional service and memorable experiences to our guests is our top priority, and we are delighted to hear that our guide was friendly, helpful, and shared lots of stories to enhance your tour. Your feedback means a lot to us, and we are grateful for the opportunity to have been a part of your memorable experience. We hope to welcome you back for more fantastic tours in the future. Best regards, My Tour in Italy team.

Dear Customer, Thank you so much for your kind words! We're delighted to hear that Alessandra and Michelle contributed to making your trip in the Tuscan province awesome. We'll be sure to pass along your appreciation to them. If you ever plan another adventure, we'd love to welcome you back. Best regards, My Tour in Italy team.

Dear Customer, Thank you for sharing your feedback with us. We are glad to know that you enjoyed the tour and had a good time with our guide at each destination. Hope to have you again in our upcoming tours in the near future, in order to give you more experiences like this one. Best regards, My Tour in Italy team.

Dear Customer, Thank you so much for your thoughtful and positive feedback! We're glad to know that you had a perfect experience during your tour, and that Erica's detailed explanations left a lasting impression. We greatly value our guides' expertise and their dedication to providing an exceptional experience for our guests. Your recommendation means a lot to us, and we appreciate your support. We hope to welcome you back for another unforgettable tour in the future. Best regards, My Tour in Italy team.

Dear Customer, Thank you for taking your time and sharing the feedback with us. We are really glad to know that you had a wonderful experience. Thank you for appreciating our staff's work. Hope to have you again in our upcoming tours in the near future, in order to give you more enjoyable experiences like this one. Best regards, My Tour in Italy team.

Hello from My Tour, Thank you for your feedback. We are very happy to know that you had a good experience on the tour. Thanks for the good word for our tour guide, Luca. He really is one of the best employees we have on our staff. As per the phone number we are sorry but it is one a part of guide's privacy and we wouldn't like to share it. For our customers swervice we have the office's number and we're at your disposal at any time, even when our customers need the guide we transfer the call to them. Thank you for your understanding. Hope to have you again in our upcoming tours in the future. Best regards, My Tour in Italy team.

Cara Sara, Ti ringraziamo per questa meravigliosa recensione! Cerchiamo sempre di garantire il meglio dei nostri tour e di far sì che i nostri viaggiatori possano godersi al meglio l'esperienza della giornata immersa tra i splendidi paesaggi della nostra dolce Toscana. Paola e Claudia saranno sicuramente più che felici delle tue belle parole! Ti ringraziamo ancora per aver dedicato del tempo nel condividere con noi la tua esperienza e speriamo di rivederti anche in futuro. Distinti saluti, myTour in Italy